Exceeding Expectations for a
Quality Is Defined by Our Customers
We are committed to providing equipment that meets and exceeds all our customers’ requirements and expectations, as well as all relevant statutory, regulatory, environmental and other third party requirements. We do this by focusing on three core programs: Quality Management System (QMS), Environmental Management System (EMS) and Corporate Social Responsibility (CSR).
Quality Management is inherent to all our business processes. Our main goal is to understand and meet customer expectations. This is the basis for all R&D, Operations, Sales and Marketing activities. We strive to assure sustainable high quality levels and decrease return rates. An annual customer satisfaction survey on our processes, products and services results in comprehensive feedback that we use to drive continuous improvements.
... the main goal of Quality Management is to understand and to meet customer expectations.
Quality Starts at the Top
Our Quality Management team reports directly to our CEO and acts as an advisory body for the entire company. This approach helps us to ensure that we’re continually improving product quality and processes and driving efficiency to new heights. This subsequently results in improved customer satisfaction ratings year after year.
For us, successful Quality Management is based on well-defined monitoring, continuous reviewing and regular improvements to our business processes. It also involves continually monitoring product data from our customers and our supply chain to help determine root causes and subsequently implement effective preventative measures that result in continual improvements to our products and service quality.
Upholding International Standards
We are committed to providing equipment that meets and exceeds all relevant statutory, regulatory, environmental and other requirements for the prevention of pollution, elimination of waste and continual pursuit of improvement within our quality and environmental programs and processes. We are ISO9001/TL9000 and ISO14001 certified and strive to complete the requirements of GRI reporting of CSR in accordance to EICC requirements.
Would You Like To Discuss This Further?