Customer Services

Care

The Best Possible Performance

Today’s mission-critical network demands the highest level of performance and reliability. We understand these demands and do whatever it takes to ensure you meet your goals. With our Care services, you can be assured that your network always runs reliably and at peak-performance. We provide you a level of protection across your network investment by combining automated service delivery, traditional 24/7 support and maintenance services. Our services can be tailored to suit your specific needs, based on the criticality of your systems and the availability of resources.


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Complementing Your Expertise and Resources

Increase your operational effectiveness and lower operational expenses by using our Care services to reduce the time necessary for problem identification, troubleshooting and network maintenance. Benefit from our global network of expertise, our economy of scale coming from our global support infrastructure and make use of the latest information resulting from daily interaction with our R&D teams. Scale your operational team to new heights.

Global Expertise, Local Support

We offer a global technical assistance organization designed to keep customer networks up and running at all times. Should you require on-site help, we’re never far away. We provide maintenance, and our own engineers are always on hand to assist you, be it with equipment repairs or talking you through complex technical issues.

Our Care services offer several types of operations support services:

  • Technical Support to provide you 24x7 with our technical expertise,
  • Hardware & Software Maintenance to ensure highest availability of your network,
  • Operation Services to release you from operating your network.

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